Frequently Asked Questions
Find answers to common questions about orders, delivery, and returns
Delivery usually takes 2–5 working days within Germany after dispatch.
We use reliable shipping partners such as DHL and other logistics providers depending on the order.
Delivery charges may apply depending on order value, weight, or promotional conditions.
Please check your spam folder. If not received, contact our support team.
Currently, we do not offer in-store pickup. All orders are delivered.
Weekend delivery depends on the courier service and location availability.
We will notify you once your returned item has been received and processed.
Refunds are usually processed within 5 business days after approval.
Customers are responsible for return shipping costs unless the item is faulty.
Original delivery charges are refunded only if the entire order is returned.
VAT adjustments depend on eligibility and applicable export regulations.
